Privacy Policy | Hosrava

Hosrava ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at hosrava.com or engage our property management services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

When you contact us, request a property evaluation, or engage our services, we may collect:

Name, email address, and phone number
Property address and details
Financial and banking information for owner payouts
Correspondence and communications with our team

Guest Information

For guests staying at properties we manage, we may collect booking information, identity verification data, and communication records in connection with your reservation. This information is collected through third-party booking platforms (such as Airbnb) and is subject to their privacy policies as well.

Automatically Collected Information

When you visit our website, we may automatically collect:

Browser type, IP address, and device information
Pages visited, time on site, and referring URLs
Cookie and tracking data (see Section 5)

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our property management services
Process owner payouts and financial reporting
Screen guests and coordinate bookings
Communicate with you about your property or inquiry
Comply with legal obligations and resolve disputes
Send service-related updates (you may opt out of marketing communications at any time)

3. How We Share Your Information

We do not sell your personal information. We may share it with:

Booking platforms — such as Airbnb and VRBO, as necessary to list and manage your property
Service providers — including payment processors, smart home technology vendors, cleaning and maintenance providers, and IT service companies who assist in our operations
Legal and regulatory authorities — when required by law, court order, or to protect our legal rights
Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

All third-party service providers are contractually required to handle your information securely and only as directed by us.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Financial records are typically retained for a minimum of seven (7) years in accordance with accounting and tax regulations. You may request deletion of your data at any time (see Section 6).

5. SMS Terms & Conditions

By opting in to SMS messaging, you agree to receive text messages from Hosrava regarding communication, scheduling, and related updates.

Opt-out: Reply STOP to any SMS message, or click here to submit an opt-out request.
Help: Reply HELP to any SMS message or contact our support team at (800) 991-5968 for assistance.
Message frequency varies. Message and data rates may apply.

If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at (800) 991-5968.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain site functionality.

We do not currently use third-party advertising or behavioral tracking cookies.

7. Your Rights & Choices

Depending on your location, you may have the right to:

Access — request a copy of the personal information we hold about you
Correction — request that we correct inaccurate or incomplete data
Deletion — request that we delete your personal information, subject to legal retention requirements
Opt-out — unsubscribe from marketing communications at any time via the opt-out page, any unsubscribe link in our emails, or by contacting us directly

Connecticut residents may have additional rights under the Connecticut Data Privacy Act (CTDPA). California residents may have rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information in Section 8.

8. Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, or misuse. However, no data transmission or storage system is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

Email: [email protected]
Phone: (800) 991-5968
Mailing Address: Hosrava / Ridgewood LLC, P. O. Box 176, South Lyme, Connecticut, 06376

We will respond to all requests within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.